Shipping Policy
Absolutely *FREE shipping on virtually any order over $50.00!
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Credit Cards Accepted
We accept Mastercard, Visa, American Express and Discover as well as Pay-Pal. Transactions are secured by Network Solutions and Pay-Pal.
Our Guarantee
We absolutely Guarantee every product that we sell.
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Returns
MRO features an absolutely hassle free return policy!
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Privacy and Security
We take your trust very seriously!
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Inventory/Stock Notifications
Our website tells you whether an item is In-Stock, Out-of-Stock or Available to ship. If out of stock, you can register to be notified via e-mail once the item is available again.
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Sizing Charts
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Vendor Links
Mad River Outfitters offers a wide variety of brands both in our retail store and online. If you do not find what you are looking for, please contact us and we will special order from our fine vendors.
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Links and Partners
Mad River partners with the following experts.
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Store Hours (EST):
Wednesday and Friday: 10:00 a.m.- 6:30 p.m.
Tuesday, Thursday: 10:00 a.m.- 8:00 p.m.
Saturday: 10:00 a.m.- 5:00 p.m.
Sunday & Monday: Closed
About Us
Your Fly Fishing Professionals!
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New Items
Stay current on what is new.
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Our Guarantee
Mad River Outfitters absolutely guarantees that we will be honest, fair and always looking out for your best interest. This is true whether you are shopping with us in person... here on the web....or traveling with us to some far off destination. We have built our reputation on customer service.
We also absolutely Guarantee every product that we sell here on the internet or out of the shop! If you are not satisfied with a product, service or anything that has to do with Mad River Outfitters, ever. Please let us know and we will do our very best to help. We really want your experience with us to be a good one! No questions asked!
With vendors like Simms, Patagonia, Echo, Temple Fork Outfitters and the like, it's easy to stand behind the products that we sell. We would also like to thank those vendors for supporting us and making the job easy when it comes to customer satisfaction.
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Returns
Mad River Outfitters features an absolutely hassle free return policy!
If you need to return an item for any reason- #1. simply follow the instructions that are provided with each order #2. Send us a quick e-mail, [email protected] AND simply drop a note in the return package with the following information: Your name, Order Number, Item(s) and a quick note on reason for returning. These instructions will also be printed on the return/address form. Please note that if it has been longer than 30 days, we will need to contact you to get a credit card number in order to apply the credit. Please make sure that we get a good phone number in that case.
• Drop the item in the mail/UPS to us and that's it! We'll be looking for it!
• We will be waiting for the item and will issue an immediate credit to your credit card account or...... you may leave the money on store account for future purchases. If we don't hear otherwise, the refund will go back on the exact card used for the transaction. * If an item was not purchased via the internet....ie phone or the purchase was made more than 30 days previous, we will need to contact you to secure a means of credit.
• Once we process your return, we will make note on your "Customer Service Notes" and then drop your return/credit receipt in the mail.
• Non-defective, returned merchandise must be in re-sellable condition.
• Please make non-defective returns within 30 days of purchase- please contact us if more time has passed
• Please note that we simply cannot offer Free returns on merchandise that is non-defective or in error. We offer Free shipping outbound on all orders over $50.00 but, as a small business, simply cannot offer Free shipping on "general" returns.
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Inventory/Stock Notifications
Our shop inventory, as well as inventory from a few warehouses, is uploaded to our site several times a day!!! If we don't have it, or if we can't have it shipped....you can't buy it from us! Our website tells you this information.
Here is what this means:
In-Stock- we have the item here in our shop in Columbus, Ohio. It can be placed in your shopping cart and purchased. As with most orders, it will be shipped within 24-48 hours (and sometimes within hours) and typically 2-5 shipping days most anywhere in the U.S.
Available to Ship- the item is not in our shop but available to ship from a warehouse in the United States....this mostly happens with items from Simms. It can be purchased, and will be shipped, but may be a few days behind our normal shipping timeline. If you are in a hurry, you may want to contact us to be sure that we can meet your deadline. We are always happy to assist.
Out of Stock or Selected Option Temporarily Out of Stock- well, this means that we don't have the exact item in stock at the moment (here or elsewhere)...but is on order and we expect it soon. You cannot order this item at this time. It cannot be put into your shopping cart. We don't sell things that we don't have or cannot ship.
"Notify Me"- if an item is Out of Stock, you can register to receive an e-mail when it comes back in stock or available to ship. Easy and no obligation of course. We'd love to let you know when the item arrives!
Please...if you have any questions, e-mail us or call us and we'll be happy to help and always remember to check your order notes for any information regarding your order! Just click on your name!
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Gift Card FAQ
Mad River Outfitters gift cards are perfect for avid anglers and outdoors folk. Our gift cards are redeemable online, in store and by phone.
To use your gift card online simply write the # of the card in the "Order Notes" section when you check out and we'll apply the certificate towards your purchase.
You must use a credit card number, however, it will only be used if you spend more than your gift card amount.
If you spend less, we will apply the balance to your account here at the store for future purchases and NOT charge your card.
When purchasing a gift card, please indicate if you want us to e-mail the certificate to you. Write in the notes section when you check out if it should be emailed.
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