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Shipping Information
Our shipping policies are listed here...in great detail, to avoid any confusion or frustration. We hope that you take the time to read this page, as you should know exactly who you are dealing with when you shop online!
Sorry this is so long and detailed but we feel very strongly that you all understand how we do business and to know that we always try to be fair, honest and up-front.
***always remember to check your "Customer Service Notes" by clicking on your name in the upper right once logged-in. This is how we will communicate with you if need be!
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It's really easy......absolutely *FREE shipping on virtually any order over $25.00! You are offered that option when you check out. Other options include 2-day, Overnight and International and of course there is a charge for those. 2-day is currently listed at $16.95 and we request that you call us at 888-451-0363 for a quote on Overnight if needed. See below for more details including International.
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Orders are typically shipped via US Postal Service the day of....or the day after you place the order. If there is any delay in shipping, we will alert you via e-mail and via your order notes in your customer profile as soon as humanly possible. We try our best to do so within hours during the business day and by 11:00 a.m. EST on "afterhours" or Sunday orders....although this is not set in stone.
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Free shipping applies to orders shipped within the Continental United States....excluding Alaska and Hawaii. For shipping charges on all other destinations, we will bill you the actual fee quoted by the carrier. And we will also communicate with you the details and options on fees and carriers and we must get a confirmation back from you before we will ship. This should be done via e-mail or by telephone.
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Some items may require a shipping charge and those will be listed in the product description along with the price that we charge to ship them. Oversized or super heavy items may just be too expensive for us to absorb. This will automatically be calculated into the online invoice as it is programmed into the items description and details. We will not surprise you. If we find that an item, say a special order not posted on the site, requires shipping charges, we will always communicate and comfirm the additional charge. *This does not apply to SALE items*, this is currently impossible to "program into the item." There is often a $3.95 flat rate shipping charge on all sale items be it one, or 100....unless of course they are together with $25.00 of non-sale merchandise. (See our entire policy on SALE items a few notes below)
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We DO NOT charge you shipping on backordered items nor will we tack on a shipping charge if a backorder brings you below the $25.00 mark.
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Shipping charges on a returned item(s) cannot be re-imbursed unless it is being returned due to a mistake on our part or the item(s) was defetive in some way. Please see our Return policy for more details. Any shipping charges paid at the time of order can and will be refunded along with the returned merchandise.
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UPS 2nd Day Air is available as an option for a fee of $16.95. Orders placed after 5:30 p.m. EST on weekdays will go out the following business day.
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UPS Overnight is also available as an option. If you pick this option, we will contact you via Order Notes and E-mail as soon as possible with an exact quote. We will need your confirmation by 5:30 p.m. EST before we proceed and it is really best to call us to be sure that we can accomodate. We really want to get this right and not let people down, but we also don't want any shipping surprises.
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Please note that there is a standard *$3.95 shipping charge on all Sale and Discounted items*....if you purchase more than one item, we will only hit you up for one shipping charge and if you order more than $25.00 of other, non-sale items....there will be NO shipping charges.....as usual. Please be sure to understand this policy if you purchase items that are on SALE.
In other words, SALE items alone, or in any quantities themselves, do not qualify for FREE shipping. Though again, combined with at least $25.00 of standard retail priced items, we will simply add them to the shipment at no additional charge.
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This charge for SALE items will not automatically show up on your confirmation/receipt, but it will be charged when we process your order and charge your card. We will always leave you a note in your "Order Notes", (found in your profile) and adjust your order total to reflect this charge.
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As a side note on the SALE issue: We do typically offer the standard, FREE ground shipping, on Special Offers or Special type promotions. When we are stating the word SALE, it means that the item can be found on our "SALE, SALE, SALE" page. If we don't offer free shipping for any reason, we will do our very best to let you know....as we have done here.
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- Ohio state sales tax applies to orders shipped within the state of Ohio. Outside the state, no tax is charged. If by chance you are out of Ohio and sales tax shows up on your receipt/bill for some odd reason, don't worry. We won't charge you, it will be removed when we ring you up.We are not responsible for taxes and fees charged by your state or country regarding any orders outside of the USA
********Please...if you have any questions.....e-mail us or give us a call! We want your shopping experience to be nothing but positive here at www.madriveroutfitters.com!
888-451-0363 Toll-Free
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Almost all reasonable e-mails will be answered within 24 hours and most much more quickly than that! If you don't get a response, try again or call, we do not ignore or delete any e-mail from acustomer or potential customer. We may respond by referring you to this, or another policy or procedure page. We are not brushing you off...it's just that all of the information you need should be here on the webiste....somewhere.
Thanks so much for being here!
International- Yes we do!
and with no service fees from us!
* *Translation of any part of our website available to almost any language- just let us know what you need!
We hope that the information here will help you uderstand that International orders are really simple.
You really don't need to do anything special at all! Simply pick the International Shipping option when you check out.
Your receipt/order confirmation will not tell you what the shipping charges will be, so don't worry about that.....we will tell you once we calculate, typically using the United States Post Office. Simplye place the order, and then we will e-mail you, as quickly as possible, the shipping options and fees for your choice/approval. We will also leave a note on your Customer Profile- Order Notes. Remember, you can find this information by clicking your name in the upper right of our home page once you have logged in with your user name and password.
Now, don't worry, we won't ship the items until you confirm which service you want to pay for. We will not ship international until you confirm that the method of shipment and the charges. (We also won't rip you off if you don't fully understand our language....we can translate if needed).
Also, if you can, pick ZZ as your state, although it really doesn't matter. If you happen to pick OH, the designation for Ohio, the computer automatically computes sales tax and adds it to your order total....... but don't worry, we won't. We only have to charge sales tax on orders from Ohio here in the U.S.
* Although we are always willing to help and take great pride in excellent customer service, once we can confirm that a package arrives in your country, we can no longer be responsible for the package and usually cannot be responsible for issuing a refund. We can add to this that we have had one or two international shipping losses in over 10 years of international online orders, although delays are quite common.
** Also, just a friendly and final note, as we always get asked this question. We simply cannot send items as gifts, as used or personal merchandise, nor can we lie about the cost of the item(s) that we are shipping. Sorry.
********Please...if you have any questions.....e-mail us or give us a call! We want your shopping experience to be nothing but positive here at www.madriveroutfitters.com!
888-451-0363 Toll-Free
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Almost all reasonable e-mails will be answered within 24 hours and most much more quickly than that! If you don't get a response, try again or call, we do not ignore or delete any e-mail from acustomer or potential customer. We may respond by referring you to this, or another policy or procedure page. We are not brushing you off...it's just that all of the information you need should be here on the webiste....somewhere.
Thanks so much for being here!
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