• click here for the condensed version if you don't feel like reading this or don't care about shipping charges!

• for more information about how our online store works click here 

• for information on how we process and ship International orders, including Canada, Alaska and Hawaii, click here!  * But also be sure to read the whole page afterwards!!!!

• Click Here to read more policies and how our store works and  here to learn Who you are dealing with

• It's really easy......absolutely *FREE shipping on virtually any order over $25.00! You are offered that option when you check out. Other options include 2-day and Overnight, and of course there is a charge for those. See below for more details.
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• Orders are shipped "best way" the day of....or the day after you place the order. If there is any delay in shipping, we will alert you via e-mail and via your order notes in your customer profile as soon as humanly possible. 
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• "Best way" simply means that it will be shipped via UPS Ground or via U.S. Postal service, whichever is most convenient for the item(s) being shipped....and at times the total $ amount of the order. If shipping is to be delayed for any reason, we will altert you via e-mail, and we will update your "Order Notes" in your customer profile,  as soon as possible. We try our best to do so within hours during the business day and by 11:00 a.m. EST on "afterhours" or Sunday orders....although this is not set in stone.
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• Free shipping applies to orders shipped within the Continental United States....excluding Alaska and Hawaii.  For shipping charges on all other destinations, we will bill you the actual fee charged by the carrier. And we will also communicate with you the details and options on fees and carriers and we must get a confirmation back from you before we will ship. This should be done via e-mail or by telephone. Just a note here to define "Actual Fee": We use the USPS web site to calculate shipping charges for orders outside the US. Sometimes, the actual fee differs from what we acutually get billed by USPS and it may even be stated on the package or any paperwork attached. We cannot be responsible for re-imbursing folks for this difference, as it is usually not more than a few dollars anyway. On the same note, we will never up-charge from your original quote, without prior approval.
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• Some items may require a shipping charge and those will be listed in the product description along with the price that we charge to ship them. Oversized or super heavy items may just be too expensive for us to absorb. This will automatically be calculated into the online invoice as it is programmed into the items description and details. We will not surprise you. If we find that an item, say a special order not posted on the site, requires shipping charges, we will always communicate and comfirm the additional charge. *This does not apply to SALE items*, this is currently impossible to "program into the item." There is often a $3.95 flat rate shipping charge on all sale items be it one, or 100....unless of course they are together with $25.00 of non-sale merchandise.  (See our entire policy on SALE items a few notes below)
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• We DO NOT charge you shipping on backordered items nor will we tack on a shipping charge if a backorder brings you below the $25.00 mark.
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• Oversize items and other oddities may require shipping charges and we will let you know via e-mail after receiving your order. This is rare but does happen from time to time. We won't surprise you!
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• Shipping charges on a returned item(s) cannot be re-imbursed unless it is being returned due to a mistake on our part or the item(s) was defetive in some way. Please see our Return policy for more details. Any shipping charges paid at the time of order can and will be refunded along with the returned merchandise.
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• Expedited shipping options are available such as 2-day or Overnight. We usually use UPS but if you prefer otherwise, just communicate this to us....by the "Order Notes" when you check out, via e-mail or via phone during business hours, or leave us a message if you get the machine. We'll get your instructions!  If you choose one of these expedited options, we will e-mail back with the exact shipping charge that will be added to your bill. It will not automatically calculate! It will still show as $0.00 online. We have to calculate via the carrier we will be using. We will do this as quickly as possible....usually within an hour of printing you order! We will also drop you a note in your customer profile- order details. Again, if the order is placed during business hours, this will usually happen right away and by 11:00 a.m. EST on overnight, "afterhours" and Sunday orders.
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• This Expedited fee will not show up on your online receipt as our system is not connected to any shipping servcie. If we do not hear back from you otherwise by 5:30 p.m. EST on the day of the order, we will ship expedited as requested...assuming that you need it when we requested and are hereby aware that there will be an additional charge. We really want to get this right and not let people down, but we also don't want any shipping surprises.
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• Please note that there is a standard *$3.95 shipping charge on all Sale and Discounted items*....if you purchase more than one item, we will only hit you up for one shipping charge and if you order more than $25.00 of other, non-sale items....there will be NO shipping charges.....as usual.  Please be sure to understand this policy if you purchase items that are on SALE.

In other words, SALE items alone, or in any quantities themselves, do not qualify for FREE shipping. Though again, combined with at least $25.00 of standard retail priced items, we will simply add them to the shipment at no additional charge.

• This charge will not automatically show up on your confirmation/receipt, but it will be charged when we process your order and charge your card. We will always leave you a note in your "Order Notes", (found in your profile) and adjust your order total to reflect this charge.
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• As a side note on the SALE issue: We do typically offer the standard, FREE ground shipping, on Special Offers or Special type promotions. When we are stating the word SALE, it means that the item can be found on our "SALE, SALE, SALE" page. If we don't offer free shipping for any reason, we will do our very best to let you know....as we have done here.
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•  Ohio state sales tax applies to orders shipped within the state of Ohio. Outside the state, no tax is charged. If by chance you are out of Ohio and sales tax shows up on your receipt/bill for some odd reason, don't worry. We won't charge you, it will be removed when we ring you up.We are not responsible for taxes and fees charged by your state or country regarding any orders outside of the USA

• Almost all reasonable e-mails will be answered within 24 hours and most much more quickly than that! If you don't get a response, try again or call, we do not ignore or delete any e-mail from acustomer or potential customer. We may respond by referring you to this, or another policy or procedure page. We are not brushing you off...it's just that all of the information you need should be here on the webiste....somewhere.

Thanks so much for being here!

•  International orders are surely welcome and very common practice for us! As of January 2008 we have now shipped to over 43 countries and have many regular customers and friends from around the globe.